Vitamin Clinics
VitaminClinics offers UK-wide IV infusions, booster shots and blood testing. ASKspire ensures every enquiry is contacted within the hour, followed up to clinic SOPs, and seamlessly handed over for booking—turning more leads into appointments.
“ASKspire don't just answer our enquiries — they stay with every lead until it becomes a booking. Our conversion rate speaks for itself. ”
VitaminClinics
About VitaminClinics
VitaminClinics is a UK-wide provider of IV vitamin infusions, booster shots and blood testing, delivered by healthcare professionals in clinic, at home and in the workplace. From the Myers’ Cocktail and NAD+ to iron infusions and B12 boosters, every treatment plan is tailored to the individual — and demand is growing fast. With clinics across the country, a mobile service open seven days a week and new enquiries arriving around the clock, VitaminClinics needed to be certain that every single lead was answered quickly, followed up properly and guided to the right treatment.
The Challenge: online leads don’t wait
Here’s the uncomfortable truth about online enquiries: they have a shelf life, and it’s measured in minutes, not days. Someone who completes an enquiry form is interested right now — they’re on their phone, they’re comparing options, and they’ll happily book with whoever reaches them first.
The research is stark. The landmark Lead Response Management study led by Dr James Oldroyd (with InsideSales.com, and later featured in Harvard Business Review) found that the odds of making contact with a new lead fall five-fold between five and ten minutes after the enquiry is made — and are 100 times lower at 30 minutes than at five. In practical terms, an online lead that hasn’t been touched inside ten minutes is already going cold; leave it half an hour and it’s effectively dead.
A separate Harvard Business Review audit of 2,241 companies found that firms which contacted leads within an hour were nearly seven times more likely to qualify them than those that waited even an hour longer — yet only 37% of companies responded that quickly, and 23% never responded at all. Meanwhile, industry data consistently shows that the majority of buyers simply go with the business that responds first.
For a busy clinical team, that’s an impossible standard to meet alone. Clinicians are with patients. Front-of-house teams are running clinics. And every missed call is a client quietly booking somewhere else.
How ASKspire helps
ASKspire runs the lead follow-up operation for VitaminClinics, acting as a seamless extension of their team. As enquiries land, we pick them up — and we don’t let go until the client is booked in or the lead is genuinely closed.
• Rapid first response. Every new enquiry is called within the hour of the form being completed — while the client’s interest is at its peak and before a competitor gets there first.
• Persistent, structured follow-up. If we don’t get through first time, we keep going — calling back to a structured cadence set out in VitaminClinics’ own SOPs, so no lead is ever quietly forgotten.
• Friendly, non-clinical support. Our team answers general questions, talks clients through the options and helps them feel confident about their choice — always knowing exactly where the line sits between support and clinical advice.
• A warm handover, every time. Each client is guided to the outcome that’s right for them: connected with a clinician for anything clinical, or booked straight into a clinic for the treatment of their choice.
• Complete records, always current. Every contact, call-back and conversation is logged on VitaminClinics’ systems, keeping the full picture in one place until the lead is converted — or, only after every avenue has been exhausted, archived.
The Results
The outcome is simple: enquiries that used to slip through the cracks now turn into conversations, and conversations turn into bookings. Clinicians spend their time with patients rather than chasing voicemails, and clients get a prompt, personal response from a team that sounds — and feels — like VitaminClinics.
“The ASKspire team feel like part of VitaminClinics. Enquiries are followed up quickly, every contact is logged on our system, and clients arrive with us ready to book — it’s taken a huge weight off the clinical team.”
— VitaminClinics
“We used to lose leads simply because nobody could get to the phone fast enough. Now every enquiry gets a prompt call and a proper follow-up — and our bookings reflect it.”
— VitaminClinics
Your operations next?
If your leads are going cold before anyone picks up the phone, we should talk. Start with our two-week diagnostic — no retainer, no commitment — and see what a dedicated follow-up team could do for your conversion rates.